I just wanted to take a few minutes & let everyone here know about a company who still takes pride in their product.
A couple of weeks ago while removing the inner race from a 5 speed mainshaft I broke the lip off of my Jims puller which forced me to use a knife edge puller behind the race.I discovered after the race was off that it had been installed with Loctite sleeve retaining compound,had I known this I would have heated the race prior to removal.
I contacted Margo at Jims & was treated extremely well,she helped decipher the number that had been worn off from years of use & issued me an RGA.
I received my replacement puller today,no charge for the tool or the shipping!My tool box contains many quality Jims products,but after today it will contain more.
In closing,if you find yourself in need of a specialty tool,why not buy it from a company that manufactures it in the U.S.,produces an extremely high quality tool AND backs it up.