After 2 years, but only 850 miles my Dynatek ignition module failed. The UK importer said:
"Terribly sorry but as it's 2 years old it is not covered by warranty - but as we are kind we will give you a 35% discount & you can have a new one for £140."
So I emailed Dynatek customer service in the USA said I had a 2 year old module that had failed after 850 miles & they said- "send it back to us in the USA & if it is faulty we will sort something out."
End of story is that the module was faulty, Dynatek replaced it for free & shipped it back to me in the UK. UK customer service zero points US customer service maximum points - thanks guys
It's great to hear that they took good care of you, hrharleyman. You did well giving credit where credit is due.
__________________ '73 FX
'85 XLX
'02 FLHTCUI
Read
2 Chron 7:14
Please join me in this prayer daily.
This is my Granddaughter Sky, age 7. Can't walk, talk, or feed herself but look at that smile. Anyone care to complain about their lot in life? Not me![IMG][/IMG]
Good deal. I think this bulletin board is a great place for us to swap info like this. Who's the good guys and who stinks? What products are worth the money and what isn't.
There are a lot of people here on this site with plenty of experience, so let's share and help each other along.
__________________ Ride An Old Harley Like It Was Meant To Be Ridden
Customer Service USA wins! 
[IMG]
[/IMG] 
Linear Mode
